Complaints Policy

We always strive to provide a professional and efficient service, however we recognise that it is in the nature of insolvency proceedings for disputes to arise from time to time.  If you should have cause to complain about the way that we are acting, you should, in the first instance, put details of your complaint in writing to our complaints officer:

  • Nicola Savage
    Moorhead Savage Limited
    Moorgate Crofts Business Centre
    South Grove
    Rotherham
    S60 2DH

Most disputes can be resolved amicably either through the provision of further information or following negotiations.  However, in the event that you have exhausted our complaints procedure and you are not satisfied that your complaint has been resolved or dealt with appropriately, you may complain to the regulatory body that licences the insolvency practitioner concerned.  Any such complaints should be directed to The Insolvency Service Complaints Gateway.
The Insolvency Complaints Gateway is filtered by the Insolvency Service and, if appropriate, will be passed on to the Insolvency Practitioner’s authorising body for further consideration. The authorising body will then consider the complaint under its normal procedures. Further information is contained on The Insolvency Service website, a link to which is below.
https://www.gov.uk/complain-about-insolvency-practitioner
Insolvency Enquiry Line
insolvency.enquiryline@insolvency.gsi.gov.uk
Telephone: 0300 678 0015
Monday to Friday, 8am to 5pm